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I took a Mercedes Airstream Interstate van to Schumacher or Mercedes to have a solar charging issue repaired . I made the reservation by email and followed up with two phone calls and when I arrive they had no record of my reservation . They diagnose the solar charging...
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#1010538
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Service advised me to replace my brakes pads because they were "at 10% and the rotors are right at minimum spec". The math did not add up: I dropped the vehicle off with no brake pad wear sensor light requesting brake service, the sensors find themselves 4.5 mm (a $4...
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#992980
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I have an older model Mercedes CLK 500 which I love, but due to a hit-and-run accident I have had several issues to have repaired. I had an expired coupon which I wanted to use if possible, but at Christmas they were too busy so I requested to use it now but did agree...
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1.0
I didn't like
  • Parts manager extremely rude
#845880
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Got "sold" by Schumacher to buy a tricked out Mercedes...custom ordered, took a month longer than expected, communication was awful all around. Sales manager is a real tool and no help whatsoever. Salesman promised to hook me up with service coupons but never came...
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#812507
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Aurel Has a poor understanding of customer needs and service He has no follow up and is not versed in Mercedes issues, plus takes no responsibility for any issues He doesn't work with customers to resolve issues but promises solution and doesn't deliver results ...
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1.0
#773415
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Inflated service rates. Actual bill much higher than quote with no explanation. Went to the dealership where we bought the vehicle. The bill was 400.00 for an oil change and also to fill up another fluid. Beware. Not necessary to go to dealer, you can save hundreds...
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#438154
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Schumacher Mercedes Benz in Scottsdale, AZ has absolutely Terrible customer Service. I am really disappointed at the arrogance, and the rudeness of this dealership's employees. I once lived in another large city, and i have experienced a great Mercedes dealership,...
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Anonymous
Anonymous

Charging for auto loaners on service is for domestic vehicles not Mercedes! !

Anonymous
Mercedes Owner

The service department is poorly run by Andy Homer and his arrogant assistant who is ill equipped to work with customers and resolve service issues

#329713
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